Thursday, July 19, 2007


Up until a year ago, whenever my land line gets interrupted, I wouldn't notice a thing. Past Saturday I was getting lot of dropped calls. The phone will ring, I pick up and no response. Same thing continued Sunday also. So, I went online to get the customer support number of my voip provider and called that number. It was 12:01AM and supposedly they closed their customer service responses by 12. Alright, thats cool. I tried all I could. Unplugged my Cable modem, wireless router and phone gizmo. I connected everything, still blinking red light. Long story short, yesterday I came to work and remembered to call the customer support and the response was ' We are no longer taking customer service or sales calls. Goodbye' *slam* Ouch. That was painful. I went online and searched the latest news about sunrocket and that explained. They went out of business leaving 200,000 customers in lurch. Sweet ! Since I moved to sunrocket from vonage, I went to vonage to check out and to my demise, they are being sued by verizon, sprint nextel and almost near bankruptcy.

Unlike the other providers, sunrocket was charging yearly fee upfront. So, I paid for the whole year in April and now out of service in July. What upsets me the most is, why couldn't they send out an email a week in advance or a day in advance that this is what is happening, we will try to sell you to some other provider or worse, we are gonna abandon you. Just say it ! Most of their employees lost their job on Friday and the remaining people were laid off past monday. They had to pack their bags real quick and leave the building, so no one could take the site down. Amusingly, they are still open for business, according to their website. This reminded me the time I lost my job several years ago, the guy from management told the 800 of us that whoever is in this big room no longer has their job and shed 2 tears and left. :-) I gotta tell you that happened on a Monday and not Friday, but whatever day it is .... don't make a huge difference. Again, what upsets me, why can't the management... when they foresee that they have to cut down their cost tell their employees in a month advance to look for other jobs. Many of my ex co-workers had to sell their high mortgage houses because they couldn't afford it with their unemployment paycheck. An advance note would let the employees find new job without losing job and confidence and all the emotional pain n hurt. Management who strive to stress the meaning and importance of communication to their own employees fail miserably.

Alright, now I am gonna look out for a voip provider who is not gonna close their doors soon.

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